SecretBridge Help & Support

Contact support

Tell us what happened

Required fields are marked required. Please use safe diagnostic details only.

Do not send secret plaintext, reveal links, access tokens, recovery material, passwords, private keys, or screenshots containing them.

Name

Email address We use this only to reply to this request.

Organisation Optional

Product area

Topic

What can we help with? Include what you tried, when it happened, and any correlation or error identifier. Do not include the secret or its link.

Security check

Protected by hCaptcha. Its privacy policy and accessibility options apply.

Include these safe details

Your organisation name and collaboration platform.
The approximate time of the issue and the action you attempted.
An error or correlation identifier, if the app displayed one.
Whether the problem affects one user, one channel, or the whole organisation.
Your browser or desktop app version and assistive technology, if relevant.

Install in Slack

Open the Slack installation page and choose Add to Slack. A workspace administrator may need to approve the requested permissions. After installation, run /secretbridge help in Slack for current command guidance.

Install in Microsoft Teams

During the controlled pilot, your Microsoft 365 administrator can upload the publisher-provided SecretBridge app package if your organisation permits custom apps. They can make it available to users, teams, or group chats according to your tenant's app policies.

A future public release can be installed from the Teams Store after marketplace approval; this deployment does not present the pilot as already store-listed.

Reveal-link problems

The page says the link is incomplete

Ask the sender to resend the entire link, including the short value after #. Do not paste the link into a support request.

The secret is expired or burned

It is no longer available through the live SecretBridge service, and support cannot restore it for reveal. Ask the sender to create a new secret and verify the new expiry and reveal limit. Levels 1 and 2 can remain in encrypted infrastructure backups for up to 7 days under restricted operator controls; Levels 3 and 4 are server-blind and their content key is not present in those backups.

The browser blocked copy

Select the visible link or secret field and copy it manually. Browser clipboard permission may be restricted by organisation policy.

Security and accessibility reports

Mark suspected vulnerabilities or account compromise as “Security” and accessibility barriers as “Accessibility.” Provide safe reproduction steps that do not expose another customer's information. We will coordinate a protected way to exchange sensitive evidence if it is needed.